How to Ensure Collaboration Instead of Mediocrity in Outsourcing

Win-win approach. Collaborative relationship. These buzz words are tossed out frequently as a hallmark when executives describe their outsourcing relationships.  But the terms are apt to be misused. I’ve had some interesting conversations about winning and collaborating in outsourcing relationships. One executive summarized an event in his company’s relationship this way:

“When we identified the root cause of the issue, we collaborated to determine the solution that would meet our needs and be a win-win.”

Despite the fact that a lot of companies use the buzz words and label this kind of situation as a win-win approach and as collaborating,… Read the rest

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